The Challenges
NPPA’s participant organisations rely on the NPP Rules to understand and comply with the standards and requirements that apply as conditions of participation and connection to the New Payments Platform. The NPP Rules comprise the NPP Regulations, NPP Procedures, Guidance Notes, Back Office Design Considerations, and MPS Implementation Guide.
The NPP Rules library was stored in the NPPA Portal, as standalone PDF documents. NPPA participants downloaded documents from the portal and manually referred to each document in turn.
NPPA recognised the need to provide a better customer experience for their participants by transforming these documents from yesterday’s Word and PDF downloads, to a truly digital environment.