Making your Product and Disclosure Information Customer Friendly

The Challenge

Product and Disclosure documentation is still trapped in analogue formats – Word and PDF documents

Most organisations invest in creating a seamless digital customer experience at the front end.

But when it comes to product documentation – Product Disclosure Statements, Manuals, Terms and Conditions – that’s where the digital experience ends – and analogue documents take over.

Customers are forced into long downloads of PDFs that were never designed for an online or mobile experience.

Worse still, customers are frequently required to accept terms and conditions that are almost impossible to read.

Customers are poorly informed at best, exposing your organisation to risk.
The documentation back end is a dismal customer experience.

The Solution

1WordFlow Transform

1WordFlow Transform automatically converts all your product information into digital web format – where any important information is a click or two away.

Searchable, mobile-friendly content that your customer can easily navigate – going directly to the section they want, without downloading anything.


How 1WordFlow Transform works


The table of contents becomes the navigation for the web page


Instantly created with pop up definitions of key terms

Automatic Classification

All key terms are classified in a tag cloud on every page


All links to related documents automatically preserved


Eliminates scrolling through long pages of content

Automatic Translation

Over 100 languages

1WordFlow Transform is:

A 100-page document becomes a 100-page website or intranet pages in 2-3 minutes

We deliver content directly to all popular Content Management Systems – SharePoint, WordPress, Drupal etc

Cloud Based

Implementation is simple. No need for technical infrastructure

User Friendly

No technical skill is required. If you can use Word, you can use 1WordFlow Transform.


The software works for small business through to large enterprises.

Rapid ROI

1WordFlow takes a fraction of the time and cost of manual methods.

Case Study

Travel Insurance Product Disclosure Statements Online

Product Information Alternate 1-min

A major travel insurer wanted to improve customer satisfaction and reduce call volume to its call centre.

Analysis of customer enquiries to the call centre revealed that very few customers had read the product disclosure statements.

Customers did not truly understand what their insurance covered.

The company wanted to make these documents more accessible to their customers.

How 1WordFlow Helped

Get In Touch With Us

Transform the customer experience with Digital Insurance Contracts – our cloud based service is fast to implement.

Thank You. We will be in touch directly to schedule your demo.

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