Making your Product and Disclosure Information Customer Friendly
Product and Disclosure documentation is still trapped in analogue formats – Word and PDF documents
Most organisations invest in creating a seamless digital customer experience at the front end.
But when it comes to product documentation – Product Disclosure Statements, Manuals, Terms and Conditions – that’s where the digital experience ends – and analogue documents take over.
Customers are forced into long downloads of PDFs that were never designed for an online or mobile experience.
Worse still, customers are frequently required to accept terms and conditions that are almost impossible to read.
The documentation back end is a dismal customer experience.
1WordFlow Transform automatically converts all your product information into digital web format – where any important information is a click or two away.
Searchable, mobile-friendly content that your customer can easily navigate – going directly to the section they want, without downloading anything.
1WordFlow Transform is:
We deliver content directly to all popular Content Management Systems – SharePoint, WordPress, Drupal etc
Implementation is simple. No need for technical infrastructure
No technical skill is required. If you can use Word, you can use 1WordFlow Transform.
The software works for small business through to large enterprises.
1WordFlow takes a fraction of the time and cost of manual methods.
Travel Insurance Product Disclosure Statements Online
A major travel insurer wanted to improve customer satisfaction and reduce call volume to its call centre.
Analysis of customer enquiries to the call centre revealed that very few customers had read the product disclosure statements.
Customers did not truly understand what their insurance covered.
The company wanted to make these documents more accessible to their customers.
How 1WordFlow Helped