Today’s citizens and businesses want their government to deliver services that are easy to use, simple to access, and reliable.’
They want government agencies to use technology to deliver services in the same way the private sector does.
Digitising content is imperative for governments to improve customer service, increase transparency and transform service delivery.
But many government agencies continue to deliver their documents in Word and PDF – analogue formats – attached to websites.
Attaching these analogue documents to websites is not true digital delivery. The world’s best digital governments have embraced digital documents – to improve service and increase transparency.