Obtaining timely information is critical for Axi’s global Margin FX/CFD business. Timely information is required for the effective management of its global obligations and to ensure optimal delivery of services to its customers. They recognised that their approach to disseminating internal policies and procedures to staff did not align to its digital strategy or support the growing needs of the business.
Internal documents were primarily stored and accessed via PDF documents. To perform a function such as searching a key term across the library of PDF documents was simply not practical under this approach.
These standalone PDF documents created a hand-break effect on the capacity of staff to obtain answers quickly. It became apparent that a better solution was required to support the needs of staff and ultimately benefit its customers.